Please don't hesitate to contact us ... we love to
hear from our clients and web visitors
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Our
'OnGuard' ® representative will return your enquiry
as a priority.
Postal addresses
OnGuard Safety Training (ITE Services)
PO Box 417
Palm Beach QLD 4221
Gold Coast
Australia
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New Phone Support for Clients
OnGuardSafetyTraining.com is a growing company
dedicated to a few core beliefs:
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Make user friendly software that helps improve the
working lives
of our clients.
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Keep our software affordable. Given that many
users of our software have some type of training need that our
software helps them overcome, it is vitally important that our
software be affordable to everyone.
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Be friendly to every client and provide the
best possible support we can.
These are our core values and our priorities. At
times we have experimented with providing our phone contact details to
prospective customers. We found a
few problems with doing this:
-
It takes about 10 times as long to help a
prospective customer over the phone as it does via email.
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Because of the longer time required, we aren't
able to help other customers or our registered clients.
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To provide a phone enquiry service, we would have to hire
several more people, which will in the end require us to increase the prices on our software.
We have
recently made the decision to
not only offer office phone support to our clients,
but also to offer
mobile phone support
as well.
Our preferred
method of communication is via email. Every email is
answered within 24 hours.
Typically, your email
will be answered by:
Bruce Lewis -
Director, Consultant and Author,
blewis@OnGuardSafetyTraining.com
Alexandra Graham
- Accounts Manager, alex@OnGuardSafetyTraining.com
Deborah Jones -
Director and Marketing Manager.
djones@OnGuardSafetyTraining.com
You can trust that
our most important goal is to assist you in getting the most out of
our software and making sure you are a happy customer.
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